This service is for UK based Home and Business customers only
Using this software to connect without first contacting Calm Computers, these connection will not be accepted
Our remote support software requires you to have a working broadband connection and the PC must be able to access an internet page or download email.
Remote support software & AnyDesk
We use SimpleHelp Remote support software for most connections however sometimes various antivirus programs will block connection to your PC. On these occasions we will attempt connection with Anydesk which is our backup software. If both of these options fail we will have to arrange a visit or drop off to fix the issue.
Both remote support systems when connected will let the customer see full view of what we are doing during the session. During the session the customer’s PC background (wallpaper) will change to black but program icons and menus will stay in full view, once the connection is terminated the background (wallpaper) will return to normal.