Remote Support

Please contact Calm Computers before using any software on this page.

Remote Support: Using this software to connect without first contacting Calm Computers, these connection will not be accepted.

Please call one of the numbers below so you can get help with your technical issue.

This service is for UK based customers or Home/Business customers visiting/working in another country temporarily.

Quick Support

£0 For first 5 minutes

  • First 5 Minutes £0 (if issue resolved within 5 Mins, no charge)
  • Up to 30 min’s max charge: Request 
  • After 30 min’s up to 60 max charge: Request
  • After 60 min’s up to 120 max charge: Request

Business Support

Anytime

  • When required
  • 7 Days
  • Fast support
  • Call for details

Our remote support software requires you to have a working broadband connection and the PC must be able to access an internet page or download email.

Remote support software & AnyDesk

We use SimpleHelp Remote support software for most connections however sometimes various antivirus programs will block connection to your PC. On these occasions we will attempt connection with Anydesk which is our backup software. If both of these options fail we will have to arrange a visit or drop off to fix the issue. 

Both remote support systems when connected will let the customer see full view of what we are doing during the session. During the session the customer’s PC background (wallpaper) will change to black but program icons and menus will stay in full view, once the connection is terminated the background (wallpaper) will return to normal.